Enterprise Change Control and Development using RT: A practical guide to addressing complex organisational requirements using a simple approach and open source tools

By:

This paper looks at the practical implementation of an Open Source change management tool using three distinct perspectives

1.Supporting IT activity by using Enterprise change management processes

2.Using a change management tool to support development and reduce administration by dovetailing into the IT change management process

3.Implementing an Enterprise change management tool using Request Tracker (RT), an OSS ticket management system written in Perl

The paper will present a variety of material based on the authors ten years of Application Lifecycle Management experience. As well as examples and discussion of specific topics, including check lists and UML Process models, demonstrations will be given using RT.

Stream: Perl, Development Process & Project Management

Paper: A paper has not yet been submitted.

Alec wrote his first computer program in 1978 using Maximop BASIC on an ICL 2903 mainframe (via a 10cps teletype over a 300baud acoustic coupler) -- since then he has moved on, and he is currently an independent consultant specialising in development and change management process improvement using Open Source and proprietary software. Alec has presented papers at both Open Source and closed source conferences; he organised the first UK Linux Developers conference; founded the Greater London Linux User Group and is currently secretary of Melbourne Perl Mongers.